Shipping policy
Shipping Policy
Thank you for choosing Dream Mystical! I am dedicated to providing a seamless shipping experience, including prompt and reliable shipping. Please review our shipping policy outlined below.
Shipping & Returned Package Policy
At Dream Mystical, we work hard to ensure your order is packaged with care and shipped as quickly as possible. Please review our shipping policy before placing your order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before submitting your order, as we are unable to guarantee changes once your order has been shipped.
Returned Packages
If a package is returned to us due to:
An insufficient or incomplete address
An incorrect address provided by the customer
Failure to claim the package
Refused delivery
Any other delivery issue not caused by Dream Mystical
the customer will be responsible for paying the cost of reshipping the package.
Contact Attempts
If your package is returned to us, we will contact you using the email address provided with your order. Please respond with your updated shipping information as soon as possible.
If we do not receive a response within 30 days of our first contact attempt, your order will be considered abandoned.
Abandoned Orders
Orders abandoned after 30 days are non-refundable due to the time and energy cost of making the item. Shipping charges are non-refundable.
Due to the handmade nature of our products, custom and personalized items are non-refundable. Buyers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or insufficient address, the buyer is responsible for paying the cost of reshipping the package. If no response is received within 30 days after we contact the buyer, the order may be considered abandoned.
Original shipping costs
Return shipping costs (if charged by the carrier)
Any applicable processing or restocking fees
Lost or Delayed Packages
Once your package has been accepted by the shipping carrier, delivery times are outside of our control. While we are happy to assist in locating your package and filing claims when appropriate, Dream Mystical is not responsible for delays caused by USPS or other shipping carriers.
Questions
If you have any questions about your order or shipping, please contact us as soon as possible. We are always happy to help.
Thank you for supporting Dream Mystical!
1. Shipping Locations
We currently offer shipping to all 50 U.S. states. If you are unsure whether we ship to your country, feel free to contact our customer service team for clarification.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard 3–4 business days for delivery within the United States
Custom/ Made to order 5-10 days for delivery within the United States
Please note that delivery times are estimates and may vary depending on your location, weather conditions, and other factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, the weight of your items, and the chosen shipping method. You will be provided with the shipping options and associated costs before completing your purchase.
We occasionally offer free shipping promotions, which will be advertised on our homepage or through email newsletters.
4. Order Processing Time
Once your order is placed, we aim to process and ship it within 5 business days. Orders are processed Monday through Friday, excluding holidays. Orders placed after 2:00 PM on weekdays or over the weekend will be processed the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at Dreammystical.llc@gmail.com. We will work with the carrier to resolve the issue. We are not responsible for lost or stolen packages once they have been delivered to the address provided during checkout.
7. International Orders
For international shipments, please note that any customs duties, taxes, or import fees are the responsibility of the customer. We are not responsible for delays due to customs clearance.
8. Address Accuracy
Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
9. Changes to Your Order
Once an order is placed and processed, we are unable to modify the shipping method or delivery address. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to accommodate you.
10. Contact Us
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team at Dreammystical.llc@gmail.com.